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From Basics To Mastery

For all of us, emotional intelligence encompasses five basic areas of mastery. They are: Knowing your feelings and using them to make life decisions you can live with. Being able to manage your emotional life without being hijacked by it — not being paralyzed by depression or worry, or swept away by anger. Persisting in […]

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Effective Listening

All too often we are far more enthusiastic about talking than we are listening. Yet it is so vital if we are to communicate effectively. Most break downs in relationships are caused because people talk at each other without really making contact. Unless someone hears what has been said including the subtext the words have […]