Manhardeep Singh

4 Better Ways to Handle Complaints

June 28, 2022

If you WOW a customer at the Moment of Truth , the average customer will walk away and tell 5 people about the experience.

If you fail to meet the customer’s expectations at the Moment of Truth , customers are very likely to tell 11 people about the problem they had with your company.

If you drop the ball with customers at the Moment of Truth , but rebound with a quick customer recovery, research shows that the customer will tell up to 17 people about your service recovery.

Did you get that? Customers will tell 5 people if you WOW them, BUT if there’s a problem and you quickly fix it, they will tell more than 3 times as many people as they would if no problem had occurred at all.

One of the fastest and easiest ways to grow your bottom line is to equip your front line employees with skills to respond to complaints and problems in such a way that they completely regain goodwill and restore the customer’s confidence.

Read on to find out exactly how to do this.

1. Resolve problems as quickly as possible. The faster the resolution, the better the chances for maintaining loyalty. TARP, Inc. found that ninety-five percent of complaining customers would remain loyal if their complaint was resolved on the first contact. That number dropped to seventy percent when the complaint was not immediately resolved. In fact, the speed of resolution has a greater impact on future loyalty than the resolution itself. Strive to resolve complaints on the first contact and when that isn’t possible, final resolution should occur within 5 – 10 business days in order to maintain and build loyalty.

2. Give Them Something. Coupons, product samples, and other freebies have a definite impact on loyalty after a service failure has occurred. Years ago American Airlines gave me 7000 frequent flyer miles after I experienced a gruesome delay. And that gift of miles, was enough to make me come back. But don’t take my word for it: A study conducted for the Society of Consumer Affairs Professionals (SOCAP) found that 58% of complaining consumers who received something in the mail following their contact with consumer affairs departments were delighted, versus only 40% of those who did not receive anything. Giving customers token items, such as coupons or product samples, after a service failure both increases the perception of value and serves to maintain loyalty.

3. Only allow the friendliest, most helpful, and diplomatic employees to talk to customers. Employee courtesy and attitude are critical factors in regaining the goodwill of customers who have experienced a problem. Customers contacting a company with a problem want to talk to a person who is courteous, professional sympathetic and understanding. Additionally, employees must be skilled in communicating with diplomacy, expressing empathy, and representing the company credibly and convincingly during times of consumer distress. The attitudes and behaviors of frontline professionals form powerful lasting impressions with customers whether these impressions are positive or negative.

4. Encourage your people to “Be Gumby”. You remember Gumby don’t you—the green rubbery figure that Eddie Murphy portrayed so hilariously on Saturday Night Live? In my seminars I teach employees to “Be Gumby” when it comes to dealing with customers. By being Gumby, I mean do whatever it takes to service customers. This includes being flexible, bending over backwards, making a 180 degree turn when you were heading another direction on a non customer-impacting task. It might even mean standing on your head. The idea is to be completely customer focused. Being Gumby guarantees you’ll always make customers happy.
Happiness Takes Work: 5 Choices to Create Happiness

June 23, 2022

All of us have met people who just seem to be happy most of the time. Perhaps you have assumed that these people are just naturally happy, or that they are the lucky people who have an easy life, or they had really loving parents. Most of the time, nothing could be farther from the truth.

Happy people are making specific choices regarding their thinking and behavior. Happy people consciously choose to think and behave in ways that result in happiness. Unhappy people are unconsciously thinking and behaving in ways that create unhappiness.

Following are five of the specific choices that happy people make:

OPTIMISM

Happy people see the glass as half full, while unhappy people choose to be pessimistic – to see the glass as half empty. Optimistic thinking does not just happen – it is a choice regarding how you see life. Optimistic people are optimistic because they CHOOSE to be optimistic. Instead of allowing their ego wounded self to be in charge with all its doom and gloom, happy people put their loving adult self in charge and open to the wonderful possibilities that life has to offer. Happy people realize that their thinking is the beginning of a creative process that leads to manifestation. By thinking in positive ways, they move themselves to act in ways that manifest their dreams.

KINDNESS

Happy people choose to be kind and compassionate toward themselves and others. Happy people have learned that how they treat themselves and others determines much of how they feel. Happy people do not wait to be happy before being kind to themselves and others. They realize that their happiness is the RESULT of their caring behavior, not the CAUSE of it. They are kind, caring and compassionate whether or not they feel like it. They have chosen this way of being, and their happiness is the result.

FORGIVENESS

Happy people do not harbor resentment toward others, even others who have been mean and hurtful toward them. They realize that resentment makes them unhappy, so they choose to allow people their humanness and forgive them their hurtful behavior. Because happy people tend not to take personally others’ uncaring behavior, they don’t get their feelings hurt in the same way that people do who take others’ behavior personally. Happy people recognize that another’s behavior is really about that other person, so they move into compassion toward themselves and others rather than into judgment.

ACCEPTANCE

Happy people realize what they can control and what they can’t. They live by the Serenity Prayer, accepting the things they cannot change and changing the things they can. Unhappy people are constantly trying to change people and circumstances and do not accept their lack of control. As a result, they are constantly frustrated. Happy people realize they cannot control others and outcomes, so they focus on what they can control – their own thinking and behavior. Acceptance of what they can and cannot control leads to happiness and inner peace.

GRATITUDE

Finally, happy people are consistently grateful for what they have, rather than complaining about what they don’t have. They notice the many gifts and blessings that come their way and they frequently express gratitude for the everyday things in their lives – the beauty of nature, the food they eat, the smile on a friend’s face, their ability to see, hear, walk, talk. Even many disabled people who may not have the blessings of eyesight, hearing, speech or legs are often happy people because they focus on what they do have and what they can do, rather than focusing on what they are missing out on.

If you want to be happy, then you need to recognize that happiness is the result of your thinking and behavior, not the cause of it. If you choose to focus on becoming conscious of what thoughts and behavior make you feel happy, you can become a happy person – regardless of your present circumstances. Happiness does not just happen – it takes work!
Are You Under Mind Control? Why Not?

April 5, 2022
How do you determine if you’re under mind control?

It’s an interesting question that you can pass around at a party or among friends.

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The fact is that you just don’t know. In fact everything you are doing could be a response that fits perfectly into another persons plans.

If you take that as a possibility you could simply just give up and yield to the fact that NOTHING is truly within your control but there is a healthier option.

It’s quite simple, just ask yourself “Am I acting or am I reacting?”

If you are reacting then you are respond to something outside of your control and trying to gain some control back, a potential sign of some form of mind control.

No one likes to feel powerless and out of control.
The solution? To do something intentional and positive that is NOT a response to the external environment.

I want to emphasize the word “positive” here because an intentional negative/destructive act has to act on or destroy something pre-existing. It would be then something to which you are reacting.

This is much harder that it might seem because it requires four qualities that most “sheeple” find hard to implement. They are:

1) Thought.

People don’t like to think, in general. That is why we have an unconscious (reactive) mind so it will do most of our actions for us. Most of us rely on it entirely too much or in the wrong way and allow it to dictate our every move by letting our emotions guide us. Advertisers, politicians, spouses and other manipulators know this and often seek to control you by fear, anger, threats and frustration. Thought requires that you determine what would be your best emotional response.

2 ) Creativity.

Creativity can be difficult because it requires taking action that is not linked to some external stimulus. This, of course requires thought, but one can train themselves and their unconscious mind to be very creative. Think of what Salvador Dali was able to do. Nothing he did in the field of art could easily be compared to anything prior to him. The same was true with his life.

3) Action.

Action takes effort. People (sheeple?) tend to not want to act instead they react and conserve their energy. What they don’t understand is that by taking creative action in the manner described creates energy. Going back to Salvidor Dali as an example, his life was FULL of energy that he created. When his peers in the high brow field of art tried to control him he would turn his response into a new form of performance art. In so doing he would baffle the people trying to influence him and entertain everyone else.

4) Courage.

Why courage? Because when people recognize that they cannot control you through fear and anger they will severely escalate their attempts through threats and maybe even violence.

To free yourself from any form of mind control is no easy task. But nothing so rewarding is easy.
Accepting to Improve your Personal Life

March 30, 2022
Do you have the ability to accept the things you can change and the things you cannot change? Do you have the ability to accept that other people are opt to change them, rather than you changing them? Do you accept that you are who you are, regardless of what others think? Can you accept the many changes that take place in your life?

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If you answered yes to one or all of these questions then you are off to the start of improving your personal life. If you are willing to accept, you have the ability to laugh, even when something is not funny. For instance, if someone pushed you, you could stand back and laugh. The push is only a threat to your emotion, which you will see, accept and find a way to gain control of the situation.

When you can accept things in life, including you and others you find a way to take control. When you are in control, it helps you to see how you can improve your personal life. When you learn to accept you will learn to discover you.

Individuality is personal, which philosophers over generalize this subject. Many people in the world believe that when we act the same way at all times, we have established our identity. Politically incorrect! We have emotions, thoughts, behaviors, actions, and have been plagued by a world of influences both good and bad. Each day we will feel something new, which causes our personality to reflect on these changes. Therefore, when you see someone laughing one minute and crying the next, you are seeing a shift in emotions, which is a normal pattern of identity for this person. Unless the persons eyes change, behaviors change dramatically, friends change regularly, etc, and you are seeing common behaviors.
We live in a world that desensitizes us. We are surrounding by billions of influences on television, in the media, on radio, in house-holds, government, schools and so forth. Each to their own, but everyone is judging someone at some time, which is something we have to accept. We cannot change these peoples behaviors and way of thinking, but we can change ours. This is a part of learning and accepting. The best way around the world is become your own influence and allow other influences to make someone else’s life miserable. Only rely on sources that prove truthful with their actions, behaviors and words. Positive reflections are the key to living happier.

Once you learn to accept you will be eager to laugh. For instance, if someone makes you mad you will see the humor in his or her actions. You may see the humor in your actions if you make a mistake and feed into their stupidity.

Once you start to see the humor in life, you will feel better inside. We are involved in a unruly world filled with greedy people, envious souls, lusty tigers, and so on. We have to learn how to work around these people, accept us and move on. Once you learn to change to better you, other people may follow. Good conduct has proven far more effective than words to encourage others to change.

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As you grow you will feel a new hunger, and that hunger will guide you to discover new ways to better you. In time as you start to feel better, you will see a need to exercise, eat right, and hang out with positive influences and so on. Once you feel this hunger, you will feel inspired to labor to achieve your goals.
A Motivation Theory To Try Right Now

March 28, 2022
A good motivation theory has to recognize the fact that we each get motivated differently. In the practice of neuro-linguistic programming or “NLP” this is taken into account in many ways. One of the more useful NLP theories is the concept of “away-from” and “towards” personalities.

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Of course, we each have both modes of operation as a part of the way we function, but often one is dominant in each of us. Those in who the “towards” motivation dominates will be more affected by thoughts of future rewards. Those with a primarily “away-from” motivational style, will be more affected by thoughts of escaping pain or trouble.

Why not use this test to get an idea about which motivational style dominates your personality? Just read the following two descriptions of what having millions of dollars could mean to you.
1. You are safe and secure. You never have to return to your job or do anything you don’t want to do. You have the means to eliminate most of your problems easily. You have everything you need to be free and comfortable.
2. You have the house of your dreams, and your favorite car too. You buy anything you want for you and your friends, and you do what you want. You have the means to achieve any of your goals.
If the first description is more compelling to you, you primarily have an “away-from” personality. If you feel more motivated by the second description, you have a “towards” personality. There are good and bad points to both types. “Towards” individuals make good entrepreneurs, for example, but often get into trouble because they don’t plan well enough to avoid problems. “Away-from” individuals manage things well and avoid problems, but don’t do as well at big goals.

So how do you use this motivation theory and this knowledge about yourself to your best advantage? Suppose you want to make more money and you are an “towards” person. You would want to envision the things you’ll buy and do with that money, but also be aware that you may be glossing over the problems. If you are an “away-from” person, you’ll need to continually remind yourself what a mess it will be if you fail. Otherwise you’ll lose your motivation once you reach some level of comfort.

Of course, when you understand these two motivational styles, you can also influence others more easily. If you wanted to sell a new car to someone, for example, you would first determine if they are motivated away from things or towards things. For the former, you might explain how this new car will mean no more used-car hassles, or how it will make life easier. For the latter, you would explain how great they’ll look in it, or what it can do.

You can play with this theory, and practice using this knowledge to influence others, but don’t forget to influence yourself. While it is useful for understanding and influencing others, this is a motivation theory that is best used to affect your own self improvement.
Delivering A Speech? Maintain Eye Contact

March 26, 2022
Body language is very important when delivering a speech.

Have you ever seen our great leaders fidget or make unnecessary movements while addressing the nation?

Since you are the center of attention while making the presentation, you should mind every move that you make so as not to bore or distract the people listening to your speech.

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So you already have a speech prepared, you know the topic well and you are now standing in front of the audience.

They are in for a treat because you have prepared a great presentation, yet you also know that they have a very short attention span.

How would you keep them interested with what you are saying?

The answer is to maintain eye contact.

This is one public speaking technique that great speakers use when
addressing a large group of people.

Here are some tips on how you can use this “trick” to keep your audience interested while delivering a speech:

Once you have already started speaking and have delivered your
introduction, take a look at your audience.

Do not be nervous if you see one or two people frowning as you are not sure of exactly what they are thinking.
Instead of looking out for unfriendly or blank faces, search for the people who are smiling and nodding their heads.

Try to focus on this person for a couple of minutes and look him or her in the eye.

This way, you would have an immediate “friend” in the audience to whom you can look at and gain confidence from.

This will not just increase your confidence but also relax you in the course of your speech.

Gaze steadily at your audience, moving from one part of the room to
another. This way, you would immediately grasp their attention.

Never read your speech. Just make an outline of the important points that you can expand on.

If you have visuals, do not read the bullet points word for word as this might imply that your audience cannot read that themselves.

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With this, you are instantly creating a “bond” with your audience as a
speaker since you do not have to keep on looking at your notes through the course of your speech.

The key to delivering a great speech is to just breathe, relax and make eye to eye contact with your audience.

Thus, you are not just making a physical connection with them but you are also ensured that you come out as a sincere speaker who wants to inform and interact with the audience through your speech.
Did Your Personality Choose Your Career?

March 24, 2022
We almost all think we are masters of our own fate. While it is true that we all make our own choices there are many things that influence what we choose. Ask yourself: Why do some people choose professions that help only themselves while others of us choose professions that help those in need?

Health and wellness professionals all share the desire to help others. Our work is commendable and very important, but why do we choose the profession we’re in?

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Professionals in the “caring jobs” share some unique qualities. We’re almost always creative, sensitive and nurturing. We also almost all share a willingness help others in every way possible and suffer pangs of guilt if we say “no.” Our willingness to help sometimes comes with a price. It leaves us vulnerable to burn out.
“…some clients can be draining to even the most enthusiastic wellness professional”

Burnout is often the result of a professional feeling overwhelmed with his or her job responsibilities. Let’s face it caring for others can be a burden. Even if you love your job facing unmotivated, clients can be draining to even the most enthusiastic wellness professional. Add to this any inside pressure from trying to make a decent living, dealing with negative attitudes of coworkers or pressure with sales commissions and you’re on the road to feeling more negative yourself.

Caregivers tend to burn out more quickly than others because we typically put the needs of those around us first. By the time we are through dealing with the issues of our clients, families and friends we have little left for ourselves.
So how do you deal effectively with those clients who seem to have a “seek out and destroy” personality? Simple, you learn to develop your own “repair and replenish” skills now and make them an important part of your everyday routine.

Make it a point to be more aware of your surroundings. Try to notice the little things that bring joy to your life and take a moment to reflect on them.

Learn to say “no” – not all the time but some time. When someone asks for another piece of your time, a little more of your energy, or is looking for you to commit to their newest project, take the time to know if it’s the right choice for you. Make it your personal policy to never give an answer that you haven’t had at least 24 hours to think about –there’s much to be said for the adage of let me sleep on it.

Nurture yourself with a trip to the gym, a visit to a day SPA, tickets to your favorite play or concert. Even a leisurely walk can be a rejuvenating gift.
Talk, talk and then talk some more. Find peer professionals that share similar values and goals and talk about work. Some think it’s taboo to talk about work on your days off but in reality it is important to be able to share your feelings and frustration with someone who understands how you feel and their feedback can be very helpful.

Vacations aren’t just what other people do. You earn the time too. Take your vacation time all together or in shorter bursts. What ever works for you is fine – just take those days and forget about work for awhile.

Sometimes a nurturing personality can open the door for our own wellness to suffer and it is up to each person to find the tools that help to keep them on track and healthy. By learning to say no, nurturing yourself, becoming more aware of your surroundings, talking to a trusted peer and taking a break when you can, you’ll be able to find a healthy balance in your professional and personal life leading to greater business success and satisfaction.
10 Simple Steps to Self-Motivation and More Sales

March 22, 2022
Every day of your life you are selling yourself, nothing happens until you’re successful at doing that.

We’re all in the selling business whether we like it or not. It doesn’t matter whether you’re a lawyer or an accountant, a manager or a politician, an engineer or a doctor.

We all spend a great deal of our time trying to persuade people to buy our product or service, accept our proposals or merely accept what we say.

Before you get better at persuading or influencing other people – you need to get better at self-motivation and selling yourself.

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Here are 10 simple steps to self-motivation:

1 – You must believe in the product

Selling yourself is pretty much like selling anything. Firstly, you need to believe in what you’re selling. That means believing in “you.” It’s about lots of positive self-talk and the right attitude.

The first thing people notice about you is your attitude. If you’re like most people then you’ll suffer from lack of confidence from time to time.

It really all comes down to how you talk to yourself. The majority of people are more likely to talk to themselves negatively than positively – this is what holds them back in life.

It isn’t just about a positive attitude; it’s about the right attitude – the quality of your thinking.

Successful people have a constructive and optimistic way of looking at themselves and their work. They have an attitude of calm, confident, positive self-expectation. They feel good about themselves and believe that everything they do will lead to their inevitable success.

If you’re in a sales job or a business owner or a manager then you need to continually work on your attitude. You need to listen to that little voice inside your head. Is it saying you’re on top, going for it and confident, or is it holding you back.

If you’re hearing – “I can’t do this or that” or “They won’t want to buy at the moment” or “We’re too expensive” then you’d better change your self-talk or change your job.

Start to believe in yourself and don’t let things that are out with your control effect your attitude.

Avoid criticising, condemning and complaining and start spreading a little happiness.

Remember the saying of Henry Ford, founder of the Ford Motor Company – “If you believe you can do a thing, or if you believe you can’t, in either case you’re probably right.”
2 – The packaging must grab attention

Like any other product we buy, the way the product is packaged and presented will influence the customer’s decision to buy.

Everything about you needs to look good and you must dress appropriately for the occasion. And don’t think that just because your customer dresses casually, that they expect you to dress the same way.

The style and colour of the clothes you wear, your spectacles, shoes, briefcase, watch, the pen you use, all make a statement about you.

3 – Smile

No need to get carried away, you don’t need a big cheesy grin, just a pleasant open face that doesn’t frighten people away.

4 – Use names

Use the customers name as soon as you can but don’t over do it. Business is less formal nowadays however be careful of using first names initially. Make sure your customer knows yours and remembers it. You can do the old repeat trick -“My name is Bond, James Bond” or “My name is James, James Bond”

5 – Watch the other person

What does their body language tell you? Are they comfortable with you or are they a bit nervous? Are they listening to you or are their eyes darting around the room. If they’re not comfortable and not listening then there’s no point telling them something important about your business.

Far better to make some small talk and more importantly -get then to talk about themselves.

It’s best to go on the assumption that in the first few minutes of meeting someone new, they won’t take in much of what you say. They’re too busy analysing all the visual data they’re taking in.

6 – Listen and look like you’re listening

Many people, particularly men, listen but don’t show that they’re listening. The other person can only go on what they see, not what’s going on inside your head. If they see a blank expression then they’ll assume you’re “out to lunch.”

The trick is to do all the active listening things such as nodding your head, the occasional “UH-HUH” and the occasional question.

7 – Be interested

If you want to be INTERESTING then be INTERESTED. This really is the most important thing you can do to be successful at selling yourself.

The majority of people are very concerned about their self-image. If they sense that you value them, that you feel that they’re important and worth listening to, then you effectively raise their self-image. If you can help people to like themselves then they’ll LOVE you.

Don’t fall into the trap of flattering the other person, because most people will see right through you and they won’t fall for it. Just show some genuine interest in the customer and their business and they’ll be much more receptive to what you say.

8 – Talk positively

Don’t say – “Isn’t it a horrible day” or “Business is pretty tough at present” or any thing else that pulls the conversation down. Say things like (and only the truth) – “I like the design of this office” or “I’ve heard some good reports about your new product.”

9 – Mirror the other person

This doesn’t mean mimicking the other person, it just means you speaking and behaving in a manner that is similar to the customer.

For example, if your customer speaks slowly or quietly, then you speak slowly or quietly. Remember people like people who are like themselves.

10 – Warm and friendly

If you look or sound stressed or aggressive then don’t be surprised if the other person gets defensive and less than willing to co-operate.

If you look and sound warm and friendly, then you’re more likely to get a positive response.

This isn’t about being all nicey-nicey. It’s about a pleasant open face or a warm tone over the telephone.

Before we can get down to the process of selling our product, our service or our ideas then we need to be as sure as we can be – that the customer has bought us and that we have their full attention.
Five More Ways To Escape Uncomfortable Feelings of Low Self-Esteem and Poor Self-Confidence

March 20, 2022
Many people live their entire lives without getting to the source of what originally caused their feelings of low self-esteem. Because they are unaware of how they can heal their painful past and reframe the circumstances that originally resulted in interpretations of being unworthy, unlovable, or deficient in some way, most people instead often resort to finding ways to distract themselves from the unpleasant sensations that accompany feeling inferior.

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Instead of effectively silencing the nagging voice of past hurts, they seek out distractions to help them temporarily forget about their lacking confidence and deficient self-image. Five of the more common ways to relieve the pain of low self-esteem and poor self-confidence involve excessive attention to work, food, sports, sex, or even shopping. Like all addictions, they help to distract from but do not resolve the underlying problem and so one is still plagued by feelings that will continually require greater efforts from which to hide.

Workaholism

In our culture, work is usually an acceptable means of diverting our attention. Through hard work, we busy ourselves to the extent that we lack the free time needed to brood over our sorrows. Those who work excessively are often too tired to worry about a lacking social life or the pursuit of fun pastimes that they often likewise believe they do not deserve to experience. Work provides rewards such as money, recognition, and a feeling of accomplishment, all of which help to compensate for feelings of failure in other areas of life.

It’s not that a commitment to work is bad. In fact, it is quite admirable as just one component to a well-balanced life. However, when pursued to excess, it doesn’t allow for the honoring of other equally important elements such as a commitment to family, friends, fun, recreation, personal and spiritual development, etc. An obsession with work can take its toll on health, relationships, and missed opportunities for other equally valuable pursuits.

Moreover, when work is undertaken from the perspective that one is ‘not good enough’ in one or more aspects of their being, it can’t be fully enjoyed. Feelings of low self confidence and little self-esteem diminish one’s energy by consuming attention that could have been spent more productively in the joyful pursuit of one’s goals, rather than as a distraction from persistent negative self-talk.
Over-Eating

Like working excessively, an obsession with food is often a common escape from feelings of unworthiness. Eating can serve both as a distraction and a way to make ourselves feel better temporarily. We often seek from food the emotional connection that we are lacking in close, intimate relationships. Frequently, food is linked in our minds to happy times with family or friends. Perhaps we experienced food rewards from our parents or authority figures for scholastic or sports accomplishments. For many, food has become synonymous with love. And so in times of stress, fear, and loneliness, many turn to food to fill a void that only love and self-fulfillment can satisfy.

Habitual overeating also results in being out of shape, overweight, and generally unattractive in the paradigm of Western modern-day culture. The more one eats as a substitute for missing self-love and intimacy with others, the more obese he or she is likely to become. This in turn reinforces the feeling that the heavier the person becomes, the less she fits in and the lower her self-esteem and self-confidence plummets. The greater the feelings of loneliness and not fitting in that result, the more she is likely to seek comfort in food (especially the high carbohydrate, high fat, high comfort variety). A vicious cycle is thus set in motion ensuring more weight gain and lower self-esteem.

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Sports and Other Physical Outlets

Some people run to overcome feelings of loneliness, boredom, depression or lacking self-worth. Some pump iron, play golf, or work out at the gym while others find their own unique way to divert their focus through exercise, hobbies, or sports. Many would argue that such a diversion is a healthy way to funnel energy into an activity that contributes to good physical health. However, like any obsession, when taken to the extreme for the purpose of diverting attention from issues in need of resolution, it can become an unhealthy means of avoiding areas in serious need of attention.

Sex

An obsession with sex outside of a healthy, loving relationship can likewise become a means of distraction to take the focus away from self-esteem and self-confidence issues. Whether it’s Internet porn sites, an obsession with strip clubs, or the need for frequent casual sexual encounters, all serve as an effort to numb the pain of isolation. Ironically, the greater the obsession to connect with others through meaningless sexual experiences, the greater one’s sense of isolation will likely become.

Shopping

Another common obsession to compensate for a low self-image is shopping. While some find temporary comfort in making themselves feel more attractive by purchasing the latest, most stylish clothes, shoes, accessories, or even cars and other expensive toys if their budget allows (and many times even if it does not!), compulsive shoppers find that the comfort they seek in material items is typically short lived. They often fool themselves into thinking that next new dress, sport coat, outfit or cologne purchase will make the difference they seek in having them feel better about themselves. Sadly, it never does. However, all too often such excessive spending sprees send the shopaholic deeper into debt. This further reinforces or worsens the failure interpretation they already possessed and continues to diminish their self-esteem and confidence level.

There are countless other addictions that people resort to in an effort to find meaning in life when their own self-worth is lacking. Whether it is compulsive gambling, studying, puttering in the yard, decorating the house, or whatever other diversion, those who lack inner peace will not soon find it externally with a focus that seeks to cover up feelings of being unworthy or unlovable.

Thankfully, there IS a way to reclaim one’s self-worth and restore self-esteem to a high level providing internal comfort and fulfillment. To tap into the hidden potential, get your Handwriting Analysis and discover all details that will assist you in boosting your self-esteem and self-confidence.
Are Some People More Prone To Panic Disorder Than Others

March 18, 2022
Are some people more prone to panic disorder than others? Yes. Physical differences have been observed among people who are prone to panic attacks or develop panic disorders. The following are descriptions of these physical differences.

1) Sensitivity to adrenalin and hormonal changes

In general, people with panic disorders including agoraphobia have overactive adrenal glands and are more likely to experience an adrenaline rush or “fight or flight” response when faced with a perceived psychological threat. This makes them more susceptible to panic attacks.

In panic disorder patients, adrenaline and a hormone called cortisol (a stress fighting hormone) are overproduced by the adrenal gland during times of prolonged stress.

The overproduction of adrenaline and cortisol interferes with the production of serotonin and dopamine. Serotonin and dopamine are neurotransmitters that stabilize your mood and sense of well-being. When serotonin and dopamine levels are low, your mood becomes unstable and you are less able to cope with stress.

In this state of chemical imbalance, you become more easily fatigued, your immune system is compromised, and you are more at risk for experiencing anxiety and panic attacks. Even after the original stressor is gone, you are likely to stay in a heightened state of anxiety.

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2) Sensitivity to medications

A greater sensitivity to medications, including side effects, is observed among panic disorder patients. As mentioned previously, the side effects and/or withdrawal symptoms for some medications, including anti-anxiety medications, mimic the symptoms of anxiety and panic attacks. Because of this, medications prescribed to people who have panic attacks or panic disorder should be prescribed in smaller doses at first and then increased gradually as it is possible.

3) Sensitivity to physical stimulus

People who have panic attacks usually have a heightened sensitivity to bright lights, temperatures, sudden or harsh sounds, and other sources of physical stimulation. Physical stimulus will more easily overwhelm someone with panic disorder, create an aura of disorientation, and lead to a release of adrenaline (triggering the “fight or flight” response).
4) Sensitivity to large amounts of sodium lactate

Large amounts of sodium lactate in the bloodstream have been found by some researchers to cause panic attacks in people with panic disorder. Sodium lactate is produced when muscle cells convert sugar into energy. It is the basic solution in intravenous fluids given in the hospital.

In one study, panic disorder patients experienced a dramatic increase in blood flow to the temporal lobes of the brain when given sodium lactate. The temporal lobes are the same area of the brain affected when subjects in other studies (who do not have panic disorder) are given an electric shock!