Category: Articles
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All of us experience some degree of emotional stress on a fairly frequent basis. Our fast-paced lives and stringent schedules seem to invite stress. Never enough time, financial worries, job stress and family problems all contribute to this stress. The fact is that emotional stress wears away at your good health. It can affect your…
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How can one be effectively honest with others who have suffered a tragedy and are in denial? How does one help them overcome this denial and pursue happiness realistically — that is, on the basis of a realistic view of their situation? Here is my answer.
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Throughout history happiness has been a central and controversial topic, as it embraces our entire being that forever aspires to it in numerous and often contradictory ways. After a quarter century of relentless investigation, here is what I have to say about it.
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All is well when it ends well. And until it ends be sure not to panic; no matter how bad it looks. Your customers only want you to do your best when they complain. They can see things that you might miss and every complaint will give you insight on how to improve your business.…
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If you fail to meet the customer’s expectations at the Moment of Truth , customers are very likely to tell 11 people about the problem they had with your company.
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Happiness does not just happen – it takes work! Learn about the 5 choices that happy people consciously and consistently make in their thinking and behavior that create their happiness.



