Novice: “[Company] tech support, how may I help you?”
Caller: “Hi, I’ve got a problem. Your program is telling me to get a pet snake. I don’t want one.”
Novice: “Excuse me?”
Caller: “It’s giving me a message telling me I need a snake to run it.”
Novice: “Read the message to me please.”
Caller: “Error: Python required to run script.”