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Angry customers – what can we do with them?

All is well when it ends well. And until it ends be sure not to panic; no matter how bad it looks. Your customers only want you to do your best when they complain. They can see things that you might miss and every complaint will give you insight on how to improve your business. […]

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Are celebrities happy?

Before we begin asking if the celebrities are happy, let us first find out what is happiness? If I feel good for an hour a day, and horrible for the rest of the day, am I happy? What if I am happy for eight hours a day and horrible for the rest of the sixteen hours? Am I a happy person? For most of us happiness is a state that is not permanent. We are not happy throughout the day. At least majority of us are not. Read on…

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4 Better Ways to Handle Complaints

If you fail to meet the customer’s expectations at the Moment of Truth , customers are very likely to tell 11 people about the problem they had with your company.

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Happiness Takes Work: 5 Choices to Create Happiness

Happiness does not just happen – it takes work! Learn about the 5 choices that happy people consciously and consistently make in their thinking and behavior that create their happiness.

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Are You Under Mind Control? Why Not?

How do you determine if you’re under mind control?
It’s an interesting question that you can pass around at a party or among friends.

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Accepting to Improve your Personal Life

Do you have the ability to accept the things you can change and the things you cannot change? Do you have the ability to accept that other people are opt to change them, rather than you changing them? Do you accept that you are who you are, regardless of what others think? Can you accept […]

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A Motivation Theory To Try Right Now

There is a motivation theory that came from neurolinguistic programming which you can try right now. You might be surprised at the results.

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Delivering A Speech? Maintain Eye Contact

Body language is very important when delivering a speech.

Have you ever seen our great leaders fidget or make unnecessary movements while addressing the nation?

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Did Your Personality Choose Your Career?

We almost all think we are masters of our own fate. While it is true that we all make our own choices there are many things that influence what we choose. Ask yourself: Why do some people choose professions that help only themselves while others of us choose professions that help those in need? Health […]

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10 Simple Steps to Self-Motivation and More Sales

Do you find influencing other people and getting your point across a bit of a challenge? This article provides 10 simple steps which will show you how to motivate and sell yourself.